Contact Trexis Insurance Customer Service
How to Reach a Person at Trexis Insurance
Verified Contact Information
Toll-Free Number:
-
1-877-384-7466
Customer Service:
-
1-334-288-3900
Technical Support:
-
1-877-888-1712
Trexis Insurance Email:
Media
Marketing Inquiries
Trexis Insurance Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Most Popular Trexis Insurance Phone Number
1 (877) 384-7466
Average Hold Time
00:02:38
Average Calls duration
4 minutes
Trexis Insurance Live Agent Availability
12% of callers successfully reach a real person
Issue Resolution Rate
Low (12% reported full resolution)
Trexis Insurance Customer Service Rating
3.5 out of 5
Call Volume by Day
View full overview ›
Trexis Insurance Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
| Most Popular Trexis Insurance Phone Number | 1 (877) 384-7466 |
| Average Hold Time | 00:02:38 |
| Average Calls duration | 4 minutes |
| Trexis Insurance Live Agent Availability | 12% of callers successfully reach a real person |
| Issue Resolution Rate | Low (12% reported full resolution) |
| Trexis Insurance Customer Service Rating | 3.5 out of 5 |
| Overall Customer Sentiment | Mostly neutral |
| Contact Method Distribution | 100% phone |
| Common Reasons for Contact | Product/ service, request for information, payments and charges |
| Customer Effort Score | Medium Effort |
| Prepare before the call to Trexis Insurance | First and last name, address or zip code or customer id or account number |
Call Volume by Day
Contact Information
Trexis Insurance Website:
Trexis Insurance Help Center:
Corporate Office Address:
Trexis Insurance Corporations
PO Box 682322
4037 Rural Plains Circle
Franklin,
Tennessee
37068-322
United States
Summary of Trexis Insurance Customer Service Calls
11.7K
TOTAL
CALLS
CALLS
03:34
AVG CALL
DURATION
DURATION
12%
ISSUES
RESOLVED
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Trexis Insurance?
Payments and Charges Question:
- “Payment”
- “Make a payment”
- “Payment method change”
Product/ Service Question:
- “My policy”
- “Home insurance”
- “Need u to email me a copy of my auto insurance card that's up to date immediately because I can't work with out it”
Request for Information Question:
- “Speak to a person”
- “Quistions about adding vehicle to insurance”
- “Information on SR 22”
Activation/ Cancellation Question:
- “There cancelling my daughter's car insurance but I pay it for her out of my account”
- “Cancel policy”
- “Cancele el seguro y necesito saber cuándo me devuelven el dinero que falta”
Account Question:
- “Locked my keys inside the car”
- “When is my balance due”
- “Key locked in vehicle”
Return/ Replace Question:
- “Change of payment card informaion”
- “To change a car”
- “I need to change draft day from my account due to being sick”
Refund Question:
- “Refund”
- “Premium refund”
- “Refund.”
Staff Question:
- “Customer service”
- “Costume service”
- “Poor service”
Cards Question:
- “My card information will not load so that I can pay my insurance online.”
- “Lost card”
- “Get card”
Website/ Application Question:
- “App”
- “App isn't working”
- “Need to reset my app on my phone”
Shipping and Delivery Question:
- “Haven't received premium payment check”
- “To get the history of my first and last payment history”
- “Package delivered to wrong address”
Employment Question:
- “They're terrible at their jobs”
Other Question:
- “Tow truck”
- “Quote”
- “A wreck”
Compare Trexis Insurance Customer Service To
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Trexis Insurance