Trexis Insurance
Trexis Insurance Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
1.5 star rating from 172 Trexis Insurance reviews. 18% would likely recommend. Consumers are mostly dissatisfied, citing high price levels, frequent customer complaints, and many requests for refund. 44% say customer service should improve and 56% would not reuse Trexis Insurance.
Key Takeaways for Future Customers
- Expect slow claim processing and repeated customer service callbacks.
- Watch billing and payment issues; monitor automatic payments and receipts.
- Ask about refunds and dispute procedures up front.
Negative Feedback / Risk Areas
- Common customer complaints: unreachable agents, unreturned calls, busy signals.
- Billing errors, double charges, delayed refunds.
- Poor claims handling and reliability concerns.
Positive Feedback
Some customers report polite agents and resolved issues; a few say Trexis helped with policy needs and mailed requested documents.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
1.5 star rating from 172 Trexis Insurance reviews. 18% would likely recommend. Consumers are mostly dissatisfied, citing high price levels, frequent customer complaints, and many requests for refund. 44% say customer service should improve and 56% would not reuse Trexis Insurance.
Key Takeaways for Future Customers
- Expect slow claim processing and repeated customer service callbacks.
- Watch billing and payment issues; monitor automatic payments and receipts.
- Ask about refunds and dispute procedures up front.
Negative Feedback / Risk Areas
- Common customer complaints: unreachable agents, unreturned calls, busy signals.
- Billing errors, double charges, delayed refunds.
- Poor claims handling and reliability concerns.
Positive Feedback
Some customers report polite agents and resolved issues; a few say Trexis helped with policy needs and mailed requested documents.
Media from reviews
Henderson, Nevada
Water in oli and electrical
- - Engine and electrical damage from flooded streets.
- - Reposted the car after 6 months waiting for Trexis.
This is a comprehensive issue. Not collision issue what trexis say it is.
My engine and electral got flooded out due to flooded streets.
I had gotten my car reposted due to waiting 6 months for a answer from trexis. No attorney would take the case because no one was hurt.
I would like to file a class action law suites tord this company
My email is Tmen702173@***.com
User's recommendation: DONOT GET INSURANCE WITH THIS COMPANY
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Hamilton, Ohio
Had a wreck
A man pulled out in front of me, and a cop saw the whole thing. But when I was trying to get my truck out of the road, I hit a cop that had pulled in behind me.
Indianapolis, Indiana
Claims
Your customer hit two vehicles of mine in lex ky no one has called me and she does not have a license and I will be calling police everyday till Im paid
Preferred solution: Full refund
Strawberry Plains, Tennessee
Add vehicle
They wont let u do anything unless u involve your agent so I had to wait another day to bring my new truck home
User's recommendation: Avoid them
Dallas, Texas
There cancelling my daughter's car insurance but I pay it for her out of my account
- - They did not call to explain a payment issue.
- - They stopped the insurance to repossess and resell the car, keeping the money.
They could have called me to let me know something went wrong with the payment but instead they let it go on like nothing was wrong. So instead of string to find out what the issue was they just said stop the insurance so they can get the car back and resell it to someone else. That they can keep she money and screw the next person don't buy from these people
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Murfreesboro, Tennessee
Frustration claim processing -lack of.
- - Rear-ended on Oct 22, 2025; Trexis insured other driver; no confirmation.
- - Vehicle repaired; I emailed the bill and photo, requesting diminished-value.
Claim #900271 accident Oct 22, 2025. My vehicle was rear-ended.
Trexis is the insurance of the person who caused it. My vehicle is repaired, but I have made numerous requests to file an additional claim for diminished value. I emailed a copy of the repair bill and a photo of my vehicle showing the repair. This has been going on since October 2025.
I leave messages, I email, and still no confirmation of receipt of emails nor the claim being processed. Why? Very poor customer service. Lack of transparency.
Unreturned calls.
Unreplied emails. Overall slow response.
- Inadequate staff
Preferred solution: File a claim for Diminished Value of my Vehicle. Claim# 900271 & process it.
User's recommendation: Only deal with the Manager. Stay clear of all other Trexis employees who are only there for a paycheck
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Louisville, Kentucky
- - Policy canceled 1/9/26; new policy started that day.
- - Trexis charged car and renters on 1/10/26.
- - Refund promised but not yet received.
My brother took a policy thru Trexis. I paid for the policy for one year, ending 1/9/26.
The policy was cancelled by our insurance agent at Heritage on 1/9/26. The new insurance started same day.
Next day, Trexis took out payments for car and renters insurance on 1/10/26.
My insurance rep. assured me after speaking to Trexis, that I would see the refund within a couple days. Several days, and phone calls later, I spoke with a rep.
myself. She was not very professional, and was clearly not going to help me. Thats why I contacted you. STILL, the 2 debits to my account havent been returned to me.
Im am struggling with my bills! I need that money replaced. Can you help me with this? Thanks for your time.
Kathryn M.
!Also, I was going to review this company after the issue was fixed. Thats why I did not respond more promptly.
For days Ive been waiting. hoping this would resolve itself, but, it didnt.
User's recommendation: Don’t ask me that
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTalk to supervisor ok
The guy hung up on me he just didn't want to take my call I had a issue with them not sending info the the BMV and
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerIssue with due date
I need to know when my bill is due. I misplaced some paperwork, and I don't have the due date anymore. Can you please respond, please and thank you?
Preferred solution: Just let me know when my bill is due
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerWhen is my due date for paying my bill
I know the exact date the my insurance is due can you please send me that information thank you and have a great day, there's no problem or anything I just want to stay on top of my insurance is due
User's recommendation: Keep up with your bill
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Washington, District Of Columbia
My customer service call
My issue was resolved immediately and the customer service agent was polite and very helpful. I switched companies for a lower rate, but had NO issues with Trexis at all.
North Ridgeville, Ohio
Waiting for you to get my car fixed
Your customer ran into me and it's been 4 weeks and you're doing nothing! You told me to go with my own insurance, no way!!!
- No help
Preferred solution: Fix my car
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerClaim
Wont answer phone. Keep calling back and get a busy signal. The worst kind of people to try to get in touch with when you need them.
Insurance Expert Talks
Exposed: Types of Insurance Scams and Fails
The insurance fraud: What is insurance fraud? What are the worst cases? How insurance fraud is discovered? How to protect yourself from an insurance scam? In this video, Charles R. Gallagher, an attorney, exposes the most common insurance fraud examples.
Charles R. Gallagher, an attorney and managing partner with Gallagher & Associates. His practice focuses on insurance litigation, foreclosure defense and consumer law.
Sumter, South Carolina
My insurance policy
My insurance was canceled due to them saying I didn't pay September insurance but I always pay my insurance they say I was sent a letter I never received it was very upset don't u derstand
Douglas, Georgia
For road side assistance I have a flat tire but my car is in my yard
He kept telling me to press a number for customer service and every time I pressed it, it didnt recognize it
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Norfolk, Virginia
I was told to call back after the 17th for my discounts that yall didnt offer me I had to call and inquire about then call to take advantage of the discounts and get told I cant I have to wait until a
- - Told to call back after the 17th for discounts not offered at signup.
- - Auto pay wasn't offered at signup; told to wait until after November payment.
I was told to call back after the 17th for my discounts that yall didnt offer me I had to call and inquire about then call to take advantage of the discounts today and get told I cant I have to wait until after I pay in November why was I not offered auto pay upon signing up with yall?? This is unprofessional I was excited for the discounts offered just to be told call again if its not fixed im changing companies
Companies Similar to Trexis Insurance
AmeriAgency
Progressive Insurance
“Well I consider myself an honest guy,so here it goes,I put a claim in to progressive insurance and it...“
GEICO
“Accident took place. I explained to a zgeico agent. And she said there was nothing she could do. I...“
State Farm Insurance
“My car/auto/rental insurance, in which I had full coverage (liability), refused to cover bills or 'build...“
Thank You for Your Reply! We are processing your message.
Your comment is successfully posted.