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Trexis Insurance

Trexis Insurance

www.trexis.com
What is your customer experience with Trexis Insurance?

Trexis Insurance Overview

The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.

  • Trexis Insurance has 1.6 star rating based on 232 customer reviews. Consumers are mostly dissatisfied.

  • 17% of users would likely recommend Trexis Insurance to a friend or colleague.

  • Rating Distribution
  • Pros: Insurance price, No pros, Non le so far m.
    Cons: Agents, Everything about them, Lot.

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Media from reviews

Trexis Insurance - Unpaid settlement amount
Trexis Insurance - I was in a wrick on January 25th and I have not heard from anyoneTrexis Insurance - I was in a wrick on January 25th and I have not heard from... - Image 2Trexis Insurance - I was in a wrick on January 25th and I have not heard from... - Image 3Trexis Insurance - I was in a wrick on January 25th and I have not heard from... - Image 4Trexis Insurance - I was in a wrick on January 25th and I have not heard from... - Image 5Trexis Insurance - I was in a wrick on January 25th and I have not heard from... - Image 6
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Top Trexis Insurance Reviews

Positive Review

"I'm completely satisfied with the company at the moment. I haven't had any reason to say otherwise. They're always friendly and the over the phone operators are wonderful. They have been recommended b"

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It took a little while for someone to get some information to me but I received it and everything was fine User's recommendation: Good people with a good price

Critical Review

"Complaint about payment increase"

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I would like for my payment to go back to what it was. First of all, they did not get my car fixed due to me having a wreck, talking about my policy was in...

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Anonymous
map-marker Ashland, Virginia

Accident of a Hit n Run Driver

I was in a Hit and Run car accident June 6th. I called my insurance Trexis at 7:03pm I talked to someone for 21mins.

I was told I would hear something in a couple days from an Agent. Its been exactly a week, I called and my claim was never in the system I have the call log.

Im out of a job due to missing work. I cant rate this, someone that cant do there job.

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User's recommendation: Good Luck…..

William L Qaj

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Chillicothe, Missouri

I was in a wrick on January 25th and I have not heard from anyone

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I don't feel like they helped me because I have three broken bones in my right arm and three broken ribs the person in the wrick hit us and we were setting still at the red light we were in a 2012 Mazda and he was in a 2024 Ford 350 truck and he said my little car pushed his truck and turned it around that is not true the police never talked to us they are saying it's my husband falt

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Krysti Rhe

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Cleveland, Ohio

Unpaid settlement amount

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Trexis Insurance - Unpaid settlement amount

Hannah keeps putting me too aside her availability says Monday through Friday from 8 AM to 5 PM But every time I call it goes straight to voicemail.if she doesnt reach me from 24 to 48 hours I needed my check issued because they wrote my name wrong, and Im not able to void or cash it in. Its been over two months now. style="background-color:

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User's recommendation: Get a lawyer

1 comment
Guest

I'm in this exact situation right now. Did they ever make it right?

My lawyer is dealing with that because I can't get anywhere with them. One of their policy holders hit me.

Cindy Guy

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Complaint about payment increase

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I would like for my payment to go back to what it was. First of all, they did not get my car fixed due to me having a wreck, talking about my policy was in lapse and cancelled.

If my policy was cancelled or in lapse, why did it give me an option to pay my insurance? Trexis has no loyalty to their customers. Then they went up on my insurance because I changed my address and dropped the vehicle I wrecked and added my new vehicle with the same coverage as the vehicle I dropped.

So, I'm paying at the office to drop a vehicle, and Trexis is charging me. This is not right, and I need to talk to someone immediately.

View full review
Loss:
$800

Preferred solution: Price reduction

User's recommendation: I would not recommend anyone

Nicholas M Pbx

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Talk to them

Trexis Insurance - Talk to them
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Trexis Insurance - Talk to them - Image 5

Gotbin a wreck with one of ur policy holders on 1 14 and still am waiting on hearing back about getting a rental. My car is totaled and I can't get a call back for notbing

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Preferred solution: My rebtal.car and money for my damaged car I'm also went to hospital and now seeing a chiropractor for injuries to my neck shoulder an knee

User's recommendation: Don't get in a wreck with a policy holder

Felicia W Vow

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Absolutely terrible bro. This is bs coming from an insurance company.

Debt collection owed! At the very beginning of getting Trexis Insurance through a guy named Jeff, he set me and my husband up with the insurance and told us that if we set it up for auto pay, one, it would automatically be taken out of our account on the fourth of every month, and two, it would be about $15 cheaper every month.

The first month we paid, and he said it would automatically be taken out of our account the next time. When we noticed that it didn't come out of our account on the 4th, we called and asked Jeff why the payment had not gone through. He didn't give us a reason. He just said that we needed to wait another day and if it didn't go through, to call him.

We waited and waited, and then eventually about five days later it tried taking money, which was already gone to other bills. Now we have no car insurance once again, and we have to pay twice as much to get it back along with this debt I apparently have with it now.

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Preferred solution: We deserve more than apology it was yalls mistake for not processing our payment on the day it was supposed to even given days after to do so. I will not be paying the debt. It needs to be cleared and addressed with the both of us.

User's recommendation: As you can see from previous reviews.. this company needs to get their stuff together.

1 comment
Guest

You messed up and caused yourself the problem. Just because it wasn’t auto-payed didn’t absolve you of the bill.

Braelyn Otg

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Policy

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I had a hard time with canceling my policy! It definitely felt like a scam!! I should have received a refund that would be prorated being it was only six days after canceling

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Loss:
$488
Cons:
  • Not a reliable insurance

Preferred solution: Full refund

User's recommendation: Trexis is a scam

Levander Zhc

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Philadelphia, Pennsylvania

Cancel my policy

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Im a military and I cant make it to go in the office to cancel my policy so if you can do it for me I will appreciate because I sold my car already

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Charles H Kzj

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Verified Reviewer
| map-marker Grenada, Mississippi

Can’t make a payment.

I open the app to make a payment, and every time I put the expiration date in, it kicks me out. I called, and the lady told me to make a payment online.

How am I supposed to do that when I can't? It keeps kicking me out.

I got mad and hung up. It got me pretty aggravated.

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User's recommendation: just take a payment with somebody calls.

Shalyna I

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Verified Reviewer

I need roadside Assistance

I never talked to anyone. The phone would say 7 pm central time and then hang up on me.

I am not happy about the situation. Could you guys give me a callback on my phone number?

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Preferred solution: To talk to someone about roadside assistance

Fumie Buq

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Verified Reviewer
| map-marker Little Rock, Arkansas

Claim my car still was not paid off after settling 2 years ago

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I would love to have the car paid off so it will get off my credit report and I can buy a new vehicle. I was not insured by Traxxas the party at fault was insured by trexis.

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Edward J Vmc

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Verified Reviewer

Auto claim

Trying to reach an agent to discuss a claim with one of your auto policyholders. I have a police report and need to get this taken care of!

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Preferred solution: Contact with Agent to handle auto claim

1 comment
Guest

Get an injury lawyer. Not only will they help you get the care you need, but they can help you deal with the repairs part. Theyre helping me with mine right now.

Margretta Pkf
map-marker Columbia, South Carolina

Billing

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The billing is ridiculous dont have time for this hhhhhrhrhrhrhrhrjrjturututitititutututututututtututut

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Insurance Expert Talks

Exposed: Types of Insurance Scams and Fails

Exposed: Types of Insurance Scams and Fails

Mar 7, 2021

The insurance fraud: What is insurance fraud? What are the worst cases? How insurance fraud is discovered? How to protect yourself from an insurance scam? In this video, Charles R. Gallagher, an attorney, exposes the most common insurance fraud examples.

Read full article
Charles
Charles

Charles R. Gallagher, an attorney and managing partner with Gallagher & Associates. His practice focuses on insurance litigation, foreclosure defense and consumer law.

Steven G Ont

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Damaged car

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At four something this morning, on my way to work, I swerved to miss a deer and went into a ditch. I drove out of the ditch; it was small. It was dark, so my car looked the same, but when I got to work and went on my break, I noticed small damage to the bottom of my car.

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Pros:
  • Good an low
Cons:
  • Idk

Preferred solution: Damage fixed

User's recommendation: They really good

Ashley K Bke

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Reinstating insurance

That was the most annoying process and then to get hung up ON !!! Was no help at all.

Horrible customer service and experience for me!!!

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Preferred solution: Customer service representative

User's recommendation: Have 24/7 live customer service specialists

Valor Cis
map-marker Fort Smith, Arkansas

Better with compaint

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Resolution complete . I am satisfied that they are done with my claim finally. I am thankful..now just waiting on my vehicle to get fixed.

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