Trexis Insurance
Trexis Insurance Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Trexis Insurance has 1.6 star rating based on 232 customer reviews. Consumers are mostly dissatisfied.
17% of users would likely recommend Trexis Insurance to a friend or colleague.
- Rating Distribution
Pros: Insurance price, No pros, Non le so far m.
Cons: Agents, Everything about them, Lot.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Trexis Insurance has 1.6 star rating based on 232 customer reviews. Consumers are mostly dissatisfied.
17% of users would likely recommend Trexis Insurance to a friend or colleague.
- Rating Distribution
Pros: Insurance price, No pros, Non le so far m.
Cons: Agents, Everything about them, Lot.44% of users think that Trexis Insurance should improve its Customer Service.
56% of users say that they won't use Trexis Insurance in the future for similar services or products.Recent recommendations regarding this business are as follows: "Good Luck….", "I would not recommend anyone", "just take a payment with somebody calls.", "As you can see from previous reviews. this company needs to get their stuff together.", "Have 24/7 live customer service specialists".
Most users ask Trexis Insurance for the refund as a solution to their issues.
Consumers are not pleased with Customer service and Reliability. The price level of this organization is high according to consumer reviews.
Media from reviews
Top Trexis Insurance Reviews
"I'm completely satisfied with the company at the moment. I haven't had any reason to say otherwise. They're always friendly and the over the phone operators are wonderful. They have been recommended b"
It took a little while for someone to get some information to me but I received it and everything was fine User's recommendation: Good people with a good price
"Complaint about payment increase"
I would like for my payment to go back to what it was. First of all, they did not get my car fixed due to me having a wreck, talking about my policy was in...
Ashland, Virginia
Accident of a Hit n Run Driver
I was in a Hit and Run car accident June 6th. I called my insurance Trexis at 7:03pm I talked to someone for 21mins.
I was told I would hear something in a couple days from an Agent. Its been exactly a week, I called and my claim was never in the system I have the call log.
Im out of a job due to missing work. I cant rate this, someone that cant do there job.
User's recommendation: Good Luck…..
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Verified Reviewer |
Chillicothe, Missouri
I was in a wrick on January 25th and I have not heard from anyone
I don't feel like they helped me because I have three broken bones in my right arm and three broken ribs the person in the wrick hit us and we were setting still at the red light we were in a 2012 Mazda and he was in a 2024 Ford 350 truck and he said my little car pushed his truck and turned it around that is not true the police never talked to us they are saying it's my husband falt
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Verified Reviewer |
Cleveland, Ohio
Unpaid settlement amount
Hannah keeps putting me too aside her availability says Monday through Friday from 8 AM to 5 PM But every time I call it goes straight to voicemail.if she doesnt reach me from 24 to 48 hours I needed my check issued because they wrote my name wrong, and Im not able to void or cash it in. Its been over two months now. style="background-color:
User's recommendation: Get a lawyer
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This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerComplaint about payment increase
I would like for my payment to go back to what it was. First of all, they did not get my car fixed due to me having a wreck, talking about my policy was in lapse and cancelled.
If my policy was cancelled or in lapse, why did it give me an option to pay my insurance? Trexis has no loyalty to their customers. Then they went up on my insurance because I changed my address and dropped the vehicle I wrecked and added my new vehicle with the same coverage as the vehicle I dropped.
So, I'm paying at the office to drop a vehicle, and Trexis is charging me. This is not right, and I need to talk to someone immediately.
Preferred solution: Price reduction
User's recommendation: I would not recommend anyone
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTalk to them
Gotbin a wreck with one of ur policy holders on 1 14 and still am waiting on hearing back about getting a rental. My car is totaled and I can't get a call back for notbing
Preferred solution: My rebtal.car and money for my damaged car I'm also went to hospital and now seeing a chiropractor for injuries to my neck shoulder an knee
User's recommendation: Don't get in a wreck with a policy holder
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerAbsolutely terrible bro. This is bs coming from an insurance company.
Debt collection owed! At the very beginning of getting Trexis Insurance through a guy named Jeff, he set me and my husband up with the insurance and told us that if we set it up for auto pay, one, it would automatically be taken out of our account on the fourth of every month, and two, it would be about $15 cheaper every month.
The first month we paid, and he said it would automatically be taken out of our account the next time. When we noticed that it didn't come out of our account on the 4th, we called and asked Jeff why the payment had not gone through. He didn't give us a reason. He just said that we needed to wait another day and if it didn't go through, to call him.
We waited and waited, and then eventually about five days later it tried taking money, which was already gone to other bills. Now we have no car insurance once again, and we have to pay twice as much to get it back along with this debt I apparently have with it now.
Preferred solution: We deserve more than apology it was yalls mistake for not processing our payment on the day it was supposed to even given days after to do so. I will not be paying the debt. It needs to be cleared and addressed with the both of us.
User's recommendation: As you can see from previous reviews.. this company needs to get their stuff together.
You messed up and caused yourself the problem. Just because it wasn’t auto-payed didn’t absolve you of the bill.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPolicy
I had a hard time with canceling my policy! It definitely felt like a scam!! I should have received a refund that would be prorated being it was only six days after canceling
- Not a reliable insurance
Preferred solution: Full refund
User's recommendation: Trexis is a scam
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Philadelphia, Pennsylvania
Cancel my policy
Im a military and I cant make it to go in the office to cancel my policy so if you can do it for me I will appreciate because I sold my car already
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Grenada, Mississippi
Can’t make a payment.
I open the app to make a payment, and every time I put the expiration date in, it kicks me out. I called, and the lady told me to make a payment online.
How am I supposed to do that when I can't? It keeps kicking me out.
I got mad and hung up. It got me pretty aggravated.
User's recommendation: just take a payment with somebody calls.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI need roadside Assistance
I never talked to anyone. The phone would say 7 pm central time and then hang up on me.
I am not happy about the situation. Could you guys give me a callback on my phone number?
Preferred solution: To talk to someone about roadside assistance
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Little Rock, Arkansas
Claim my car still was not paid off after settling 2 years ago
I would love to have the car paid off so it will get off my credit report and I can buy a new vehicle. I was not insured by Traxxas the party at fault was insured by trexis.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerAuto claim
Trying to reach an agent to discuss a claim with one of your auto policyholders. I have a police report and need to get this taken care of!
Preferred solution: Contact with Agent to handle auto claim
Get an injury lawyer. Not only will they help you get the care you need, but they can help you deal with the repairs part. Theyre helping me with mine right now.
Columbia, South Carolina
Billing
The billing is ridiculous dont have time for this hhhhhrhrhrhrhrhrjrjturututitititutututututututtututut
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Verified ReviewerDamaged car
At four something this morning, on my way to work, I swerved to miss a deer and went into a ditch. I drove out of the ditch; it was small. It was dark, so my car looked the same, but when I got to work and went on my break, I noticed small damage to the bottom of my car.
- Good an low
- Idk
Preferred solution: Damage fixed
User's recommendation: They really good
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Verified ReviewerReinstating insurance
That was the most annoying process and then to get hung up ON !!! Was no help at all.
Horrible customer service and experience for me!!!
Preferred solution: Customer service representative
User's recommendation: Have 24/7 live customer service specialists
Fort Smith, Arkansas
Better with compaint
Resolution complete . I am satisfied that they are done with my claim finally. I am thankful..now just waiting on my vehicle to get fixed.
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I'm in this exact situation right now. Did they ever make it right?
My lawyer is dealing with that because I can't get anywhere with them. One of their policy holders hit me.