Trexis Insurance
Reviews and Complaints
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Verified Reviewer
Absolutely terrible bro. This is bs coming from an insurance company.
Debt collection owed! At the very beginning of getting Trexis Insurance through a guy named Jeff, he set me and my husband up with the insurance and told us that if we set it up for auto pay, one, it would automatically be taken out of our account on the fourth of every month, and two, it would be about $15 cheaper every month.
The first month we paid, and he said it would automatically be taken out of our account the next time. When we noticed that it didn't come out of our account on the 4th, we called and asked Jeff why the payment had not gone through. He didn't give us a reason. He just said that we needed to wait another day and if it didn't go through, to call him.
We waited and waited, and then eventually about five days later it tried taking money, which was already gone to other bills. Now we have no car insurance once again, and we have to pay twice as much to get it back along with this debt I apparently have with it now.
Preferred solution: We deserve more than apology it was yalls mistake for not processing our payment on the day it was supposed to even given days after to do so. I will not be paying the debt. It needs to be cleared and addressed with the both of us.
User's recommendation: As you can see from previous reviews.. this company needs to get their stuff together.
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Verified ReviewerPolicy
I had a hard time with canceling my policy! It definitely felt like a scam!! I should have received a refund that would be prorated being it was only six days after canceling
- Not a reliable insurance
Preferred solution: Full refund
User's recommendation: Trexis is a scam
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCancel my policy
Im a military and I cant make it to go in the office to cancel my policy so if you can do it for me I will appreciate because I sold my car already
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Verified ReviewerCan’t make a payment.
I open the app to make a payment, and every time I put the expiration date in, it kicks me out. I called, and the lady told me to make a payment online.
How am I supposed to do that when I can't? It keeps kicking me out.
I got mad and hung up. It got me pretty aggravated.
User's recommendation: just take a payment with somebody calls.
Ashland, Virginia
Accident of a Hit n Run Driver
I was in a Hit and Run car accident June 6th. I called my insurance Trexis at 7:03pm I talked to someone for 21mins.
I was told I would hear something in a couple days from an Agent. Its been exactly a week, I called and my claim was never in the system I have the call log.
Im out of a job due to missing work. I cant rate this, someone that cant do there job.
User's recommendation: Good Luck…..
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Verified ReviewerAuto claim
Trying to reach an agent to discuss a claim with one of your auto policyholders. I have a police report and need to get this taken care of!
Preferred solution: Contact with Agent to handle auto claim
Get an injury lawyer. Not only will they help you get the care you need, but they can help you deal with the repairs part. Theyre helping me with mine right now.
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Verified ReviewerI need roadside Assistance
I never talked to anyone. The phone would say 7 pm central time and then hang up on me.
I am not happy about the situation. Could you guys give me a callback on my phone number?
Preferred solution: To talk to someone about roadside assistance
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Verified ReviewerClaim my car still was not paid off after settling 2 years ago
I would love to have the car paid off so it will get off my credit report and I can buy a new vehicle. I was not insured by Traxxas the party at fault was insured by trexis.
Billing
The billing is ridiculous dont have time for this hhhhhrhrhrhrhrhrjrjturututitititutututututututtututut
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDamaged car
At four something this morning, on my way to work, I swerved to miss a deer and went into a ditch. I drove out of the ditch; it was small. It was dark, so my car looked the same, but when I got to work and went on my break, I noticed small damage to the bottom of my car.
- Good an low
- Idk
Preferred solution: Damage fixed
User's recommendation: They really good
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Verified ReviewerReinstating insurance
That was the most annoying process and then to get hung up ON !!! Was no help at all.
Horrible customer service and experience for me!!!
Preferred solution: Customer service representative
User's recommendation: Have 24/7 live customer service specialists
Better with compaint
Resolution complete . I am satisfied that they are done with my claim finally. I am thankful..now just waiting on my vehicle to get fixed.
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Verified ReviewerClaim
Denied my claim, when I was not at fault, truck burnt to the ground, fire blew out every window Pretty much just a big *** you n *** insurance company do not recommend what so ever.
User's recommendation: Do not recommend using this insurance company
Little Rock, Arkansas
I'm completely satisfied with the company at the moment. I haven't had any reason to say otherwise. They're always friendly and the over the phone operators are wonderful. They have been recommended b
It took a little while for someone to get some information to me but I received it and everything was fine
User's recommendation: Good people with a good price
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Verified ReviewerIncrease in monthly payment
I need to call back in March because my debit card expired and I didn't realize it. I figured it out before I made the call and I was advised by the local agent to call Trexis to see if my monthly rate would stay the same.
I gave the agent my correct card number and he told me to talk to Trexis to prevent my rate from going up in price. I will be making another payment soon and there haven't been any claims on the policy # 11-41-01****681.
- Always answer and professional agency
- Trying to raise my rate to 290 instead of 258
Preferred solution: Price reduction
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You messed up and caused yourself the problem. Just because it wasn’t auto-payed didn’t absolve you of the bill.